This Policy is a statement of our general privacy policy and practices governing the ways in which we collect, hold and use information about individual persons. This Policy exclusively applies to data gathered by us from online resources that display a link to this policy and not from any other source. BY USING THIS WEBSITE, YOU CONSENT TO THE COLLECTION AND USE OF INFORMATION AS SET FORTH IN THIS PRIVACY POLICY. YOU ALSO ACKNOWLEDGE THAT NOVARTIS PHARMACEUTICALS CANADA INC. MAY PERIODICALLY CHANGE, MODIFY, ADD OR REMOVE OR OTHERWISE UPDATE THIS PRIVACY POLICY AT ITS DISCRETION, WITHOUT PRIOR NOTIFICATION. It is our intention to post any such changes on this page so that you are fully informed concerning the types of information we are gathering, how we use it, and under what circumstances it may be disclosed.
At certain data collection points, further explanation may be provided, where appropriate, as to the purposes for which the data will be used. This Policy, coupled with any supplementary explanation, will tell you how we will treat any data about yourself that you voluntarily submit in connection with your use of our websites.
1. Pledge on Privacy
The term “personal data” as used in this Policy refers to information such as your name, birth date, e-mail address, mailing address, or telephone number, that can be used to identify you. Novartis Pharmaceuticals Canada Inc. will not process your personal data without your consent. However, we reserve the right, in exceptional circumstances to conduct additional processing to the extent permitted or required by law.
The next sections explain how and when we collect personal data from you.
2. Intended Use of Personal Data
Most of our services do not require any form of registration, allowing you to visit our site without telling us who you are. However, some services may require registration. When you register with us, you may need to complete certain fields (some are required and some are optional), as well as choose a user name and password. In these situations, if you choose to withhold any personal data requested by us, it may not be possible for you to gain access to certain parts of the site and for us to respond to your query.
We process personal data for the purposes which we inform you about when we ask you for information. For example, we may collect and use personal data to provide you with products or services, to bill you for products and services you request, to market products and services which we think may be of interest to you, or to communicate with you for other purposes. Information you send to our customer service department is used only to help resolve your problem and is otherwise kept confidential.
We keep your data in accordance with any applicable legal or ethical reporting or documentation retention requirements.
3. Non-Disclosure of Information
We will not sell, share, or otherwise distribute your personal data to third parties except as provided in this Privacy Policy. We may disclose your personally identifiable information to other Novartis affiliates worldwide that agree to treat it in accordance with this Privacy Policy, but only in accordance with the terms of this Privacy Policy. Personal data may occasionally be transferred to third parties who act for or on behalf of Novartis Pharmaceuticals Canada Inc., or in connection with the business of the Novartis Group, for further processing in accordance with the purpose(s) for which the data were originally collected, such as delivery services, evaluation or technical support. These third parties have contracted with Novartis Pharmaceuticals Canada Inc. that they will only use personal data for the agreed upon purpose, and will not sell your personal information to third parties, and will not disclose it to third parties except as may be required by law.
There are two additional instances in which personal data collected from you may be transferred to a third party. The first is in the event that the business of this site and the customer data connected with it is sold, assigned or transferred, in which case we would require the buyer, assignee or transferee to treat personal data in accordance with this Privacy Policy. The second instance in which personal data may be disclosed to a third party is if we are required to do so because of an applicable law, court order, governmental regulation, or investigation. In such cases, the personal data may be transferred to third parties to process for or on behalf of Novartis Pharmaceuticals Canada Inc. These third parties have contracted with Novartis Pharmaceuticals Canada Inc. that they will only use personal data in accordance with the terms of this Privacy Policy.
Where such disclosure of personal data to a third party occurs, we will endeavour to ensure that the processing is performed in accordance with the purposes and within the limits under which the data were originally collected.
4. Right of Access
You have the right to ensure that your personal data is always up-to-date. In some countries, you have the legal right to require us to correct or delete your personal data. In addition, you can always tell us to stop contacting you. If you wish to contact us regarding our use of your personal data, please e-mail us by clicking the link below. If you contact us, please note the name of the website where you provided the information, as well as the specific information you would like us to correct, update, or delete. Your requests will be dealt with in a prompt and proper manner. Requests to delete personal data will be subject to any applicable legal and ethical reporting or document filing or retention obligations imposed on us.
